August 17, 2018

No Facebook, No Service?

The Idaho Statesman, my sort-of-local newspaper, just announced that it will follow the lead of the Miami Herald and no longer allow readers to post anonymous comments to online stories. Starting September 15, readers who want to make comments will have to login through Facebook. This is the second time I’ve encountered a mandatory Facebook login for users trying to gain access to a third-party service. The first time was when I tried to sign up last year for the music streaming service Spotify. (Spotify now allows users to create an account using an email address, but it didn’t always.)  I’m not a Facebook fan for reasons related to Facebook’s privacy and information practices, but that’s really neither here nor there. The question is whether I should have to be a Facebook user to access services on the Internet that have no natural or necessary connection to Facebook. I’m not talking here about giving users the option to login through Facebook if they want to share their online activities with Facebook friends. I’m talking about conditioning access to a non-Facebook service, or to some aspect of that service, on a user’s having a Facebook account. Internet users are accustomed to dealing with lots of intermediaries, from broadband providers to search engines, to get access to services and information. The Internet is all about mediated transfers of information. I get that. But this strikes me as a troubling new layer of intermediation.

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"What we've got here is failure to communicate"

Since the historic snow storm, “Nemo,” deposited a NOAA-certified 40 inches of snow on my hometown of Hamden, CT, I have been watching from afar to see how the town and its citizens are using a combination of digital technology, the traditional telecommunications network, and mass media to communicate in the aftermath of the storm. While I have been lucky enough not to have been directly affected by the historic storm, my senior citizen parents have been inside their house waiting for a snow plow to come for approximately five days. Since they are healthy and have food and heat, I have the luxury of writing about the use of communications technology by Hamden’s government during this weather emergency. The purpose of this post is not to pile onto an already overwhelmed town government, but to highlight fairly easily achievable improvements that Hamden’s government could make in its emergency communications that will make residents of the town safer the next time an emergency occurs.

On Friday morning, I woke up and heard the Mayor of Hamden, Scott Jackson, on CNN stating about the storm, “It’s a Disaster.” I was impressed to hear the Mayor of my approximately 60,000 person hometown with a national and international forum to talk about the weather emergency and recovery efforts. I figured this was only the first step in the process of informing town residents about what they could expect over the next few days. However, based on reviewing “The Town of Hamden, Connecticut” Facebook page, e-mails sent from the Mayor’s Office, the Mayor’s Twitter feed, and having conversations with my parents, there are three specific areas where the town could have communicated more effectively during this weather emergency. These failures of communication sell short the heroic work of the people working around the clock to plow the streets and respond to emergencies.
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Facebook Copyright Statement: Not Entirely Silly

There’s a meme going around on Facebook, saying that you should post a certain legal incantation on your Facebook wall, to reclaim certain rights that Facebook would otherwise be taking from you. There’s an interesting counter-meme in the press now, saying that all of this is pointless and of course you can’t change your rights just by posting a statement on a website. Both memes have something to teach us about perceptions of rights and responsibilities online.
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