Ed recently made a number of predictions about election day (“Election 2008: What Might Go Wrong”). In terms of long lines and voting machine problems, his predictions were pretty spot on.
On election day, I was one of a number of volunteers for the Election Protection Coalition at one of 25 call centers around the nation. Kim Zetter describes the OurVoteLive project, involving 100 non-profit organizations, ten thousand volunteers that answered 86,000 calls with a 750 line call-center operation (“U.S. Elections — It Takes a Village”):
The Election Protection Coalition, a network of more than 100 legal, voting rights and civil liberties groups was the force behind the 1-866-OUR-VOTE hotline, which provided legal experts to answer nearly 87,000 calls that came in over 750 phone lines on Election Day and dispatched experts to address problems in the field as they arose.
Pam Smith of the Verified Voting Foundation made sure each call center had a voting technologist responsible for responding to voting machine reports and advising mobile legal volunteers how to respond on the ground. It was simply a massive operation. Matt Zimmerman and Tim Jones of the Electronic Frontier Foundation and their team get serious props as developers and designers of the their Total Election Awareness (TEA) software behind OurVoteLive.
As Kim describes in the Wired article, the call data is all available in CSV, maps, tables, etc.: http://www.ourvotelive.org/. I just completed a preliminary qualitative analysis of the 1800 or so voting equipment incident reports: “A Preliminary Analysis of OVL Voting Equipment Reports”. Quite a bit of data in there with which to inform future efforts.