The Korean music industry has negotiated a deal that puts a monetary price on the inconvenience customers experience due to Digital Restrictions Management (DRM) technology. According to a DRM Watch story:
In an agreement with the Korea Music Producers’ Association (KMPA), [the online service] Soribada will charge users KRW 500 (US $0.51) for DRM-protected music tracks and KRW 700 ($0.72) for non-DRM-protected tracks….
How should we interpret this deal? DRM Watch starts out on the right track but then goes terribly wrong:
The above figures can be read in a number of ways. Most importantly, they reflect the idea that users can do less with DRM-protected tracks than with unprotected ones, including some things that provide a better user experience and/or are allowed under Korea’s copyright laws.
But beyond that, those figures imply that KMPA is assuming a piracy rate for unprotected tracks of 40% relative to the piracy rate for DRM-protected tracks. Put another way, if KMPA assumes almost zero piracy for protected tracks, then it is assuming that for every unprotected track purchased, 0.4 tracks are illegally copied. We would be interested to know if there were any quantitatively analytic basis for that 40%.
To see what is wrong with this logic, let’s apply the same argument to an analogous situation. Suppose a first-class air ticket to Chicago costs $720, and a coach ticket costs $510. We cannot conclude that the airline expects 40% of first class tickets to be stolen! The price differential merely encodes the fact that customers value the first-class seat more than the coach seat.
In the same way, if non-DRM songs cost more than DRM songs, we can safely conclude that customers like non-DRM songs better.
It’s tempting to say that the 40% price difference reflects the value of the functionality that the average customer loses due to DRM. That’s more plausible than DRM Watch’s theory, but it’s still not quite right, because the price difference may be a price discrimination strategy.
Price discrimination by versioning is a standard tactic in information markets. For example, software companies often sell “standard” and “pro” versions of their products, where the standard version is just the pro version with some features disabled. High-end customers buy the pro version, and more cost-conscious customers buy the standard. By having two versions, the vendor can extract more revenue from the high-end customers, while still extracting some non-zero revenue from the cost-conscious customers.
KMPA’s two-tier pricing looks like a straightforward example of product versioning. The non-DRM version is for higher-end customers who know they like the song and are willing to pay for flexible use of it. The DRM version is for cost-conscious customers who might not be entirely sure they will like the song.
If this is a versioning strategy by KMPA, it may make sense for them to reduce deliberately the usefulness of the DRM version, even beyond the inherent limits of DRM. Think of the software vendor with standard and pro versions – the limitations of the standard version are not dictated by technical necessity but are chosen strategically by the vendor. The same may be true here – KMPA may have an incentive to make the DRM version less useful than it could be.
It’s worth noting that KMPA can rationally choose this versioning strategy even if it knows that DRM does nothing to stop copyright infringement. Indeed, the versioning strategy may even be rational if DRM causes infringement. All we can conclude from the KMPA’s pricing strategy is that DRM reduces customer value. But we knew that already.