February 1, 2023

Holding Purveyors of “Dark Patterns” for Online Travel Bookings Accountable

Last week, my former colleagues at the New York Attorney General’s Office (NYAG), scored a $2.6 million settlement with Fareportal – a large online travel agency that used deceptive practices, known as “dark patterns,” to manipulate consumers to book online travel. The investigation exposes how Fareportal, which operates under several brands, including CheapOair and OneTravel […]

T’Mobile: Deleting Stale Data Reduces Liability

T-Mobile’s data breach in August 2021 exposed the social security numbers and drivers license numbers for over 40 million former or prospective customers. I recently discovered that I was one such victim because of an alert that popped up on my phone this weekend from my credit monitoring service. I was surprised because I have […]

2020 Workshop on Technology and Consumer Protection

Christo Wilson and I are pleased to announce that the Workshop on Technology and Consumer Protection (ConPro ’20) is returning for a fourth year, co-located with the IEEE Symposium on Security and Privacy in May 2020. As in past years, ConPro seeks a diverse range of technical research with implications for consumer protection. Past talks […]

The Third Workshop on Technology and Consumer Protection

Arvind Narayanan and I are pleased to announce that the Workshop on Technology and Consumer Protection (ConPro ’19) will return for a third year! The workshop will once again be co-located with the IEEE Symposium on Security and Privacy, occurring in May 2019. ConPro is a forum for a diverse range of computer science research […]

When Terms of Service limit disclosure of affiliate marketing

By Arunesh Mathur, Arvind Narayanan and Marshini Chetty In a recent paper, we analyzed affiliate marketing on YouTube and Pinterest. We found that on both platforms, only about 10% of all content with affiliate links is disclosed to users as required by the FTC’s endorsement guidelines. One way to improve the situation is for affiliate […]